Service And Operations Associate

What You’ll Be Doing:

Domestic US Operations

• Liaise with Purchasing team to follow up on all incoming shipments.
• Coordinate warehouse team to allocate manpower resources for receiving plan
• Prepare dock receipts for arrival inbound shipments.
• Update shipment status in Odoo system.
• Arrange domestic pickup services and monitor delivery schedules.
• Execute B2B fulfillment for major retail chains (Target, Amazon, Walmart, etc.).
• Execute B2C order fulfillment across platforms (Amazon, Shein, eBay, etc.).
• Calculate dimensional weight to estimate shipping costs.
• Create sales orders and inventory transfer in Odoo system.
• Coordinate with carriers and handle all outbound delivery request

International Operations

• Follow up and track import shipments arriving at U.S. ports
• Verify all relevant documents (commercial invoice, packing list, B/L, freight invoice).
• Liaise with customs brokers to ensure timely clearance.
• Manage export shipments from U.S. to global destinations in partnership with forwarders and carriers.
• Prepare and review export documentation to comply with international regulations.
• Schedule appointments with warehouses and coordinate inland transportation from port to warehouse.
• Record and update all international transactions in Odoo system.

Administrative Tasks

• Daily file and archive scanned documents and photos
• Record warehouse labor time in the Odoo system.
• Execute the claims process with carriers (if any)
• Estimate shipping costs.
• Estimate required pallet quantities to pack outgoing cartons
• Prepare monthly operations, inventory and delivery cost report.
• Verify and reconcile monthly re-bill statements.

Who We’re Looking For:

• Possess a University/College degree.
• At least 1 years of experience, with additional training provided by the company on specialized skills.
• Background in Logistics, Transportation, Distribution Warehouse, or a related field.
• Professional knowledge of 3PL, 4PL fulfillment and customer service, problem-solving.
• Experiences with ERP, Odoo, and EDI systems, and well-handling communication with system supporters are a plus.
• Experience in inventory and distribution is a plus.
• Familiarity with SOPs and Guidelines.
• Ability to read, understand, and grasp the issues and accurately implement the requirements from partner service policies.
• Well, reading, writing skills, and meeting communication in English.  Strong in independent working skills, careful, accurate, and logical.

Why You’ll Love Working Here:

• Salary: Negotiable based on experience and skills.
• Work arrangement: Hybrid – flexible work from home and office.
• Equipment: Laptop provided.
• Performance review: Twice per year.
• Benefits: Annual health check, year-end bonus, and annual travel opportunities.
• Environment: Work in an international, collaborative, fair, and dynamic team.
• Working hours: Monday to Friday, 8:00 AM – 12:00 PM and 1:30 PM – 5:30 PM or night shift.
• Office location: Thu Duc, Ho Chi Minh.

How to Apply: Send your CV to: hr_vn@qhdistribution.com with the subject “Application – [Position Title]”.